E – commerce Returns Management

Returns management has been a difficult task to manage, thus impacting
the profitability and customer experience. We offer a comprehensive returns management solution through a centralized panel to manage returns
across all sales channels improving your overall profits as well as customer stickiness

Some of the factors contributing to the higher rate of returns for e-commerce stores are listed below:

  • Products not matching their online descriptions
  • Wrong product delivered
  • Damaged item(s) received
  • Issues with fit and/or product quality
  • The customer no longer wants the product
  • Fraudulent returns

Unicommerce return management solutions offer a centralized panel to manage account reconciliation for marketplaces returns and inventory against all the returns. Our return module is highly efficient to centrally manage CIRs and RTOs effectively, ensuring smooth and quick turnaround time. If returns are a pain point in your organization, check out the solutions we can offer to help:

Analyze and Handle the Type of Returns quickly

System broadly manages returns under two categories:

1. Return to Origin, RTO – In case a shipping package could not be delivered at the door step for a certain reason like, door found locked or location not found etc.

2. Customer initiated Return, CIR– In case the customer has initiated a return after receiving the package.

Automate online returns management process

Different yet simplified processes are available to create a Return Manifest for the packages which are shipped by vendor himself while system allows to create “Put away Direct returns” to handle a case where the items are returned from the market place.

Scan Returns Via Uniware App

Manage returns, update the shelf code and return reason using Uniware Mobile App to capture complete information about returns. This way the returns can be managed faster and more accurately.

Returns reconciliation to improve profitability

Easily track the items that have been marked as “Returned” on marketplace, but has not yet been physically received by the seller. Uniware provides a status called “Return_awaited” to highlight such returns

Improve overall Returns Management using user specific roles

Vendors can assign specific user roles across their teams to ensure that all the information for a return moves quickly between your systems so your customer can be assisted well with the return requests.

Integrate E-commerce return processes with Client’s ERP

Customers are more likely to shop again with a retailer who provides a smooth returns process, thus to completely eradicate the manual data entry process and associated human errors while managing returns a simple and integrated way to handle the returns in ERP was required.

Automatic Reverse pickup for all Returns at marketplaces

With class leading API integrations with the 40+ marketplaces and 30+ logistics partners, Uniware, at every order status sync on channels, automatically create Customer Returns for all the market places returns and Courier returns for all shipping provider returns.

Visibility for entire return order life cycle

Unicommerce provides advanced and customized features to provide more visibility of the current status of the shipment to support vendors and their customer support to communicate well with the customer queries building higher customer experience.

Reduce time taken to process online returns

Unicommerce advanced returns management process provides clear visibility to the vendor about the returns received and thus eliminates delay in managing the complexity of refunding a customer for an online return. It ensures that all the information for a return moves quickly between your systems so your customer can be assisted well with the return requests.

Supports partial return in case of multiple order item

Uniware ability to support management of partial returns for a multiple order item stands out as one of the best feature. This actually eases out the efforts of vendors to manage partial return processes.

Advanced Returns Dashboards and reports

Returns dashboard shows the charts of the Channel and SKU wise return with the comparison to the total units sold. Also take export of the returns reports in a click to include data for Shipping Provider Returns Summary, Total Returns, Channel Wise Return %, RTO, CIR, and Tally Returns etc.

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What Our Clients Are Saying?

Partnering with Unicommerce will give us an edge in e-commerce space to manage returns, just in-time inventory, direct drop ship and enable coordination with sellers through integrated management system.

Pratik Gupta
Co-founder, Wadi.com

Unicommerce has been a key component in managing our online operations. We wouldn’t have been able to manage the increased scale of orders with so much of ease without Unicommerce

Dipankar Sikdar
Deputy General Manager E-commerce, House of Anita Dongre

Unicommerce has been instrumental in helping us run our business with our brand and vendors. Many of our vendors manage inventory and fulfilment via Uniware. From the early marketplace days, Unicommerce has been able to setup integration quickly and this collaboration played a vital role in Myntra’s evolution as India’s largest Fashion Marketplace. And then, Unicommerce Support was just a phone call away in case of any need!

Mr. Jeyandran Venugopal
CTO, Myntra
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See our products live in action along with our experts.

Request A Demo

Unicommece’s multi-channel management system is a value-add to your retail operations structure; enhancing and fine-tuning the every-day business operations.
We believe in delivering what we promise. Call us to fix an appointment for a demo and more details.


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